Refund and Returns Policy

Refund & Returns Policy

Exchanges & Returns

At THE PRINCE, we are committed to delivering quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, we're here to help.

📦 Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photographs or videos showing the issue.

Once reviewed and approved by our team, we will arrange a replacement or suitable resolution at no additional cost.

✅ Returns & Exchanges

If you wish to request a return, please contact our support team at:

📧 support@theprincenj.com

Please include:

Your order number
The reason for your request
Photographs if applicable

Our team will guide you through the next steps.

⚠️ Return & Exchange Conditions

To be eligible for a return or exchange:

Requests must be submitted within 14 days of receiving your order.
Items must be unworn, unused, unwashed, and returned in their original condition.
All original packaging, tags, and accessories must be included.
Customers are responsible for return postage costs unless the item is faulty or incorrect.

Please Note

We cannot accept returns due to incorrect size selection. Please refer to our size guide before purchasing.
Personalised shirts, customised namesets, patches, and special edition modifications cannot be returned, exchanged, or cancelled unless faulty.
Promotional gifts and complimentary items are not eligible for return or exchange.
We reserve the right to refuse returns that show signs of wear, damage, misuse, or alteration.

📍 Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

THE PRINCE cannot be held responsible for orders lost, delayed, or returned due to incorrect or incomplete delivery information provided during checkout.

💳 Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds are typically processed within 7 business days.

Please note:

Card refunds may take between 5–30 business days to appear, depending on your bank.
PayPal refunds are subject to PayPal's processing policies and timelines.
Original shipping fees are non-refundable unless the return is due to our error.

Need Assistance?

Our support team is always happy to help.